Madison Property Management, Inc. is looking for an organized and customer service driven individual to serve as the face of MPM in our reception area. An administrative assistant will work hard to create the best possible first impression of MPM for our renters, property owners, vendors, and prospects by providing excellent customer service both over the phone and in person.

This fast-paced position involves quickly developing a deeply rooted understanding of our property management software system, leasing practices, and internal procedures in order to provide quick answers to customer questions, direct inquiries to the appropriate internal party, and assist with organizational and data keeping projects. Our ideal candidate will be a quick, detail-oriented learner with proven abilities in written and verbal communication. This person will be able to work effectively both independently and with a team, will have a proven ability in customer service, and will proactively seek out projects, as needed.

Responsibilities:

Quickly and capably learn and work in MPM's internal property management software system
Learn and be able to explain general facets of MPM's leasing and operational systems.
Collect and organize rent payments
Greet and welcome guests promptly and with a smile
Serve as the operator for MPM's phone system, and redirect calls, as needed
Answer customer and vendor questions and complaints
Receive letters and packages, and distribute them accordingly
Monitor office supplies and place orders when necessary
Monitor office expenses
Maintain the appearance of the reception area at all times
Develop an understanding of the MPM portfolio as a whole
Assist with organizational and data-related projects, as needed.

Requirements:

Working knowledge of computers and basic windows programs
Proficiency in Microsoft office
Prior experience in customer service
High school diploma or equivalent
Bilingual preferred but not required

Hours:

This is a full time position that includes paid holidays, vacation time, and a benefits package. A company cell phone will also be provided. Monday through Friday from 8:00am to 5:30pm with Select Saturday hours required.

Application Requirements:

Resume
Cover Letter
Feel you'd be a good fit for this position?